Introduction
This is where to begin the process for a new connection. From this page you can apply for:
- Residential premises.
- Commercial premises.
- Multi use buildings.
- Projects or developments.
To modify an already existing connection, please visit the Existing Connections page.
Before you begin your application, it is helpful to understand what you can expect throughout the process.
We want to make your journey to a new connection as easy as we can, recognising that each new connection is different.
Once we have the required information to support your application, you will be assigned a single point of contact who will work with you to understand your requirements.
The steps outlined below will help you get started.
What information you need to apply
Before you begin, it will be helpful to have the following information to hand, as this will be needed during your application:
- Your name, contact details & address.
- Owner/Occupier details (if this isn’t you) & a letter of authority.
- The site address (where you want the connection).
- A site location plan showing the site boundary & site ownership – our preference is scaled at 1:500, indicating the proposed layout of any new buildings, roads & metering positions.
- The date you require the first connection to be made (MM/YYYY format).
- The date when the site is due for completion (MM/YYYY format).
- The total maximum capacity at each property & heating type (if applicable).
- Details of any generation equipment e.g., PV cells (solar panels), wind turbines.
- Details of any other electrical equipment (if applicable) e.g., motors, welders, air source heat pumps, ground source heat pumps, electric vehicle charge points.
- Status of planning permission if required.
Your connection journey
Start your application
To start your application, you can apply on-line or download an application form.
Time and cost
The timescale and cost for each type of connection can vary significantly depending on the nature of the works and the nearest point of connection.
We will review your application and always ensure we provide you with a connection offer that meets your requirements.
If you are not ready to progress with the works yet but would like an idea of the cost.
Additional guidance
In most circumstances, we will conduct a site visit. Our team will contact you to arrange a suitable date and time to visit.
In some cases, we may ask you to provide further information regarding your connection to ensure that we have understood your requirements before preparing your connection offer. We may also need to obtain legal rights before we can facilitate your connection. Our team will be on hand to support you and keep you updated with progress.
Please note that your site will need to be ready before we can begin any work. We will contact you to discuss your preparations to avoid any delays.
Before the connection is delivered, we will send you an MPAN (Meter Point Administration Number) - this is your new supply number. Once received, you should contact your electricity supplier to arrange the installation of your meter.
Frequently asked questions
The law requires that a customer requesting a connection to be made by a Distribution Network Operator must provide a notice (which is your application). It states as part of the customer's application you must specify the date on or by which the connection is to be made.
This will help us to identify your premises, determine land ownership and ensure that any impact to third party land is understood. The plan should be free of unnecessary detail and be suitable for use as a background layer for our proposals to be prepared.
The site location plan, with the boundary and the proposed meter positions clearly marked is part of the minimum information we require you to provide.
You can use our online mapping tool to submit your site location plan or alternatively provide an ordnance survey or land registry plan. If you are struggling to provide us with a site location plan, our team can assist you.
If you are unsure, we always recommend you speak to an electrician who will be able to support you.
Our Open Data portal offers access to data and information about our distribution network, including capacity availability.
News, information and resources
Connecting customers to our network is to key to enabling decarbonisation for our region – powering the electrification of transport and heating through the connection of Electric Vehicle (EV) chargers and heat pumps, and supplying our region through renewable, distributed generation.
You are free to compare our prices and service levels with other companies that provide connections services (Independent Connection Providers), and decide who is best for you.
Customers are charged for the costs associated with preparing budget estimates, feasibility studies and connection offers. For further information, and an indication of the costs your application may incur, please see this guide.
Our key connection services are subject to The Connection Guaranteed Standards of Performance. You can see how we are performing in relation to the level of service you can expect and, in the case that we are unable to achieve these standards, the compensation that you are entitled to.
The Distributed Generation Connection Guide contains useful information applicable to all sizes of generation projects including: G98 single, G98 multiple premises and G99 Type A - D Power Generating Modules.
We have a range of customer events throughout the year, we'd love to see you there. At our customer connections surgeries we will have experts on hand to help you with finding potential solutions for your project needs and future requirements.
The Quotation Accuracy Scheme only applies to single LV service demand connections and small project demand connections. The scheme allows you to review the accuracy of a quotation provided and inform your decision making.
Before planning any works, it's essential to be informed about nearby underground cables, overhead lines, and other electrical equipment. Contact us early to obtain plans and records before starting your work, or to begin a SafeDig application if required.
We're committed to providing accessible network information that enables our customers and stakeholders to make informed decisions about their electricity supplies.
If you are applying for a new connection and want to explore your options or have an existing project you would like to discuss, you can contact our team.
MON - FRI:
8am - 8pm
SAT:
9am - 5pm
Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.
