Introduction
Here you can start the process to make changes to street furniture connected to our network. From this page, you can apply to make a transfer or disconnection to your chosen unmetered street furniture.
If you have a metered supply for street furniture and want to make a change, visit our Move our equipment or Disconnections pages.
What information you need to apply
You will need the following information to complete your application for an unmetered supply.
- Your name, contact details & address.
- Owner/Occupier details (if this isn’t you) & a letter of authority.
- The site address (where you want the modification).
- A site location plan showing the site boundary & site ownership.
- The date you require the modification to be made (MM/YYYY format).
- The date when the site is due for completion (MM/YYYY format).
- The new maximum capacity at each property & heating type (if applicable).
- The MPAN number for any existing connection agreement that relates to the connection you are applying for.
- Type of work required: disconnection, new connection, transfer.
- Operational hours e.g., dusk to dawn, continuous.
- Type of unit e.g., bollard, bus shelter, street sign, telephone kiosk.
Your connection journey
Start your application
Begin your application by applying online, or download an application form
Time and cost
The cost and timescale can vary, depending on your requirements and the works involved.
For more information, take a look at our guide prices and timescales below.
Frequently asked questions
The law requires that a customer requesting a connection to be made by a Distribution Network Operator must provide a notice (which is your application). It states as part of the customer's application you must specify the date on or by which the connection is to be made.
This will help us to identify your premises, determine land ownership, and ensure that any impact to third-party land is understood. The plan should be free of unnecessary detail and be suitable for use as a background layer for our proposals to be prepared.
The site location plan, with the boundary and the proposed meter positions clearly marked, is part of the minimum information we require you to provide.
You can use our online mapping tool to submit your site location plan or alternatively provide an ordnance survey or land registry plan. If you are struggling to provide us with a site location plan, our team can assist you.
Our Open Data portal offers access to data and information about our distribution network, including capacity availability.
News, information and resources
Connecting customers to our network is to key to enabling decarbonisation for our region – powering the electrification of transport and heating through the connection of Electric Vehicle (EV) chargers and heat pumps, and supplying our region through renewable, distributed generation.
You are free to compare our prices and service levels with other companies that provide connections services (Independent Connection Providers), and decide who is best for you.
Customers are charged for the costs associated with preparing budget estimates, feasibility studies and connection offers. For further information, and an indication of the costs your application may incur, please see this guide.
Our key connection services are subject to The Connection Guaranteed Standards of Performance. You can see how we are performing in relation to the level of service you can expect and, in the case that we are unable to achieve these standards, the compensation that you are entitled to.
The Distributed Generation Connection Guide contains useful information applicable to all sizes of generation projects including: G98 single, G98 multiple premises and G99 Type A - D Power Generating Modules.
We have a range of customer events throughout the year, we'd love to see you there. At our customer connections surgeries we will have experts on hand to help you with finding potential solutions for your project needs and future requirements.
The Quotation Accuracy Scheme only applies to single LV service demand connections and small project demand connections. The scheme allows you to review the accuracy of a quotation provided and inform your decision making.
Before planning any works, it's essential to be informed about nearby underground cables, overhead lines, and other electrical equipment. Contact us early to obtain plans and records before starting your work, or to begin a SafeDig application if required.
We're committed to providing accessible network information that enables our customers and stakeholders to make informed decisions about their electricity supplies.
If you are applying for a new connection and want to explore your options or have an existing project you would like to discuss, you can contact our team.
MON - FRI
8am - 8pm
SAT:
9am - 5pm
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