I have no power...
What should I do next?
There are a number of reasons why you may have no power such as an unexpected (unplanned) fault on the network or scheduled maintenance. To find out more please use our live power cut map to find out what is happening in your post code area and report online. You can also report a power cut by calling 105 or via WhatsApp, available 8am to 8pm Monday to Friday, and 9am to 5pm on a Saturday.
Please note we will update the estimated time of restoration on our website when new information becomes available to us. You can also receive updates by text message by registering your number on our on-line power cut logger providing you with the latest information available from our engineers.
What will the map tell me?
Shows where there is an unplanned power cut on our electricity network. Our specialist engineers work 24/7 to restore electricity ASAP, visit the map for further information including when we aim to restore power.
Shows where we are carrying out planned power cuts and have had to turn our customers’ power off. Our specialist engineers work hard to restore electricity ASAP, visit the map for further information including when we aim to restore power.
Shows where we’ve restored power to our customers. If you are still without power please check our guide to resetting your trip switch.
Shows where there has been more than one power cut in the local area. You can click on the icon for further information.
Could you or someone you know do with a little extra support?
If you or someone you know could do with a little extra support during a power cut please let us know. By joining our Priority Service Membership you can access a range of additional services which can provide a little extra help and support.
What to do in a power cut?
Take a look at our useful hints and tips so that you can be more prepared if you have a power cut.
A Planned Power Cut
A planned power cut, unlike an unexpected (unplanned) power cut is one we can notify you about in advance, to help you plan your time with advice. Planned power cuts happen for safety reasons so that we can work safely on the network to carry out necessary work such as upgrades and maintenance, ensuring we always keep your power on.
Power cut advice videos
Below are links to some information videos in British Sign Language. If you'd like to talk with us using British Sign Language please use our InterpretersLive! service.
What to do when there is a power cut
Customer service commitment
We are here for our customers 24/7. View our customer service commitments set out in our Code of Practice.
I can't find my power cut?
Support Team Powergrid by being the first to report a power cut in your post code area.
To let us know you are without power and get real-time updates simply click here. You can also report a power cut via WhatsApp 8am to 8pm Monday to Friday, and 9am to 5pm on a Saturday.
NATIONAL HELPLINE
105
MON - SUN:
24 Hours
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