Introduction
You can find information about connecting Heat Pumps here.
From this page, you can start your application to notify or apply to connect Heat Pumps.
We want to make the journey for connecting your Heat Pumps as easy as we can.
The steps outlined below will help you to understand what to expect throughout the process.
For more information on green heating systems, please visit here.
What information you need to apply
It's common practice that the installer of your equipment will complete the application on your behalf.
It is helpful to have the following information to hand, as this will be needed during your application.
- Your name, contact details & address.
- Owner/Occupier details (if this isn’t you) & a letter of authority.
- The site address (where you intend to install the equipment).
- A site location plan showing the site boundary & site ownership – our preference is scaled at 1:500, indicating the proposed layout of any new buildings, roads & metering positions.
- The date you require the first connection to be made (MM/YYYY format).
- The total maximum capacity at each property & heating type (if applicable).
- Details of any other electrical equipment (if applicable) e.g., motors, welders, air source heat pumps, ground source heat pumps, electric vehicle charge points.
- The MPAN number for any existing connection agreement that relates to the connection you are applying for.
- Installer name, contact details & address.
- Device to be installed.
- Existing devices at the premises.
- If there are safety concerns over the adequacy of service equipment.
Your connection journey
Start your application
You can apply online for single premises. For multiple premises please download the form.
Time and cost
The cost and timescale for connecting heat pumps can vary, depending on the works required.
For more information, you can access our guide prices and timescales below.
Additional guidance
In some circumstances, the installer will be able to confirm that the installation of the Heat Pump satisfies the notification criteria set out in the application form.
In these cases, the installer of your equipment can connect the Heat Pump, and notify us within 28 days of the installation.
If the criteria cannot be met, the installer should submit the application prior to connecting the new equipment, to ensure we can maintain safe and effective operation of the electricity network.
Frequently asked questions
The law requires that a customer requesting a connection to be made by a Distribution Network Operator must provide a notice (which is your application). It states as part of the customer's application you must specify the date on or by which the connection is to be made.
This will help us to identify your premises, determine land ownership and ensure that any impact to third party land is understood. The plan should be free of unnecessary detail and be suitable for use as a background layer for our proposals to be prepared.
The site location plan, with the boundary and the proposed meter positions clearly marked is part of the minimum information we require you to provide.
You can use our online mapping tool to submit your site location plan or alternatively provide an ordnance survey or land registry plan. If you are struggling to provide us with a site location plan, our team can assist you.
Our Open Data portal offers access to data and information about our distribution network, including capacity availability.
News, information and resources
Connecting customers to our network is to key to enabling decarbonisation for our region – powering the electrification of transport and heating through the connection of Electric Vehicle (EV) chargers and heat pumps, and supplying our region through renewable, distributed generation.
You are free to compare our prices and service levels with other companies that provide connections services (Independent Connection Providers), and decide who is best for you.
Customers are charged for the costs associated with preparing budget estimates, feasibility studies and connection offers. For further information, and an indication of the costs your application may incur, please see this guide.
Our key connection services are subject to The Connection Guaranteed Standards of Performance. You can see how we are performing in relation to the level of service you can expect and, in the case that we are unable to achieve these standards, the compensation that you are entitled to.
The Distributed Generation Connection Guide contains useful information applicable to all sizes of generation projects including: G98 single, G98 multiple premises and G99 Type A - D Power Generating Modules.
We have a range of customer events throughout the year, we'd love to see you there. At our customer connections surgeries we will have experts on hand to help you with finding potential solutions for your project needs and future requirements.
The Quotation Accuracy Scheme only applies to single LV service demand connections and small project demand connections. The scheme allows you to review the accuracy of a quotation provided and inform your decision making.
Before planning any works, it's essential to be informed about nearby underground cables, overhead lines, and other electrical equipment. Contact us early to obtain plans and records before starting your work, or to begin a SafeDig application if required.
We're committed to providing accessible network information that enables our customers and stakeholders to make informed decisions about their electricity supplies.
If you are applying for a new connection and want to explore your options or have an existing project you would like to discuss, you can contact our team.
MON - FRI:
8am - 8pm
SAT:
9am - 5pm
Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.
