Connecting customers to our network is to key to enabling decarbonisation for our region – powering the electrification of transport and heating through the connection of Electric Vehicle (EV) chargers and heat pumps, and supplying our region through renewable, distributed generation.

You are free to compare our prices and service levels with other companies that provide connections services (Independent Connection Providers), and decide who is best for you.

Customers are charged for the costs associated with preparing budget estimates, feasibility studies and connection offers. For further information, and an indication of the costs your application may incur, please see this guide.

Our key connection services are subject to The Connection Guaranteed Standards of Performance. You can see how we are performing in relation to the level of service you can expect and, in the case that we are unable to achieve these standards, the compensation that you are entitled to.

The Distributed Generation Connection Guide contains useful information applicable to all sizes of generation projects including: G98 single, G98 multiple premises and G99 Type A - D Power Generating Modules.

We have a range of customer events throughout the year, we'd love to see you there. At our customer connections surgeries we will have experts on hand to help you with finding potential solutions for your project needs and future requirements.

The Quotation Accuracy Scheme only applies to single LV service demand connections and small project demand connections. The scheme allows you to review the accuracy of a quotation provided and inform your decision making.

Before planning any works, it's essential to be informed about nearby underground cables, overhead lines, and other electrical equipment. Contact us early to obtain plans and records before starting your work, or to begin a SafeDig application if required.

We're committed to providing accessible network information that enables our customers and stakeholders to make informed decisions about their electricity supplies.

If you are applying for a new connection and want to explore your options or have an existing project you would like to discuss, you can contact our team.