08/03/2018
01/04/2017
08/03/2018
Objectives completed
We benchmarked our service each quarter against that offered by other DNOs.
We concluded that our service compared well to the other offerings.
We made a few minor improvements that made using the service quicker, easier and more secure.
01/04/2017
Who's my supplier?
Action
We will benchmark our fnd my MPAN online service against other DNOs and make improvements as required.
The Outcome
Customers will be able to locate MPANs more quickly and will have more accurate information.
Target Measure
System benchmarked and improvements made if necessary.
Voltage
LV
HV
EHV
RAG Status
Market Segments
M
U
Following feedback we benchmarked our online 'who's my supplier?' service against other DNOs offerings.
During one of our Connections Customer Forums in 2016, we received feedback about our online service that allows users to identify their energy supplier and MPAN number. We looked at the service provided by other DNOs and in August 2016 we made improvements to our own service so that it was more user-friendly.
We committed to benchmarking our service against other DNOs and to make improvements as required. During the ICE plan year we have compared our service each quarter against the other DNOs’ services.
All DNOs use the same source data – which is updated daily - to update MPAN systems, giving us confidence that our users had access to the most up-to-date and accurate information. We concluded that our service compares well and that we did not need to
make any significant changes. We have made some minor improvements, such as making the service more prominent on our website and enhancing the security of our customers’ personal data.
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