SafeDig
We informed stakeholders about the launch of our new SafeDig service and provided briefings and training for users.
To ensure the safety of construction workers, developers and anyone else completing work that requires them to dig near our assets, we provide information on where our underground cables are located.
Previously, this information had to be requested from us by email and before starting any work but in 2019, we introduced our new and improved SafeDig service, which makes the process of obtaining this information quicker and more efficient.
SafeDig combines our two legacy processes for the North East and Yorkshire regions into a single, automated and easy-to-use system that is compatible with all modern web browsers. Users can log in - whilst on site if necessary - select an area of our network and download the asset data in just a few minutes.
We have worked hard to promote SafeDig and its benefits. We contacted more than 1,800 customers who used the old legacy system with an invitation to start using the new system. We held SafeDig briefings and workshops at our Connections Customer Forums, ICP Seminars and
other connections events throughout the year. Our team has also provided bespoke training for major users, including utility providers and their contractors.
A webinar we hosted proved popular with more than 130 stakeholders registering to take part. We used the session to walk them through the features of the new system and, when asked if the session had improved their understanding of how to use SafeDig, 90% of those who responded
agreed that it had.
The improvements we delivered have made it quicker and easier to obtain information on our underground assets.
Since SafeDig went live on our website in September 2019, more than 1,570 individuals have registered and begun using the new system.
- A recording of our SafeDig webinar is
available on our YouTube channel at:
youtube.com/NorthernPowergrid - To use SafeDig visit:
northernpowergrid.com/
services-directory/safedig
