31/03/2017
01/06/2016
31/03/2017
Objectives completed
01/06/2016
Provision of information on wayleaves
Action
We will publish quarterly wayleaves and easements performance statistics
The Outcome
Better visibility on the time taken for Northern Powergrid to obtain wayleaves and easements
Target Measure
Publication of quarterly performance statistics
Voltage
HV
EHV
RAG Status
Market Segments
M
DG
We said we would publish wayleaves and easements performance data every quarter.
Customers told us they wanted to see us continue to improve our pre-construction activities. They asked for an improvement in our wayleaves delivery performance and in particular a reduction in the time it takes us to secure wayleaves.
In our 2015/16 ICE work plan we introduced a 66-working-day service standard for wayleaves and in so doing reduced our lead times. In our 2016/17 ICE plan we made a commitment to make this information more visible by publishing quarterly statistics showing our performance against this voluntary standard. This action was completed in accordance with our forecast completion date and we have gone further by publishing a wayleaves performance update every month rather than every quarter.
This information is readily available to customers on the ‘how are we performing' section of our website at www.northernpowergrid.com/performance-dashboard/
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