ICP input services

We developed an end-to-end process map that covers all aspects of our input services and explains how ICPs can interface with us more effectively.

Meeting the needs of all our connections stakeholders is key. An important aspect of this is the work we do with ICPs and IDNOs. Our Connections Input Services team is dedicated to working with this group to understand their specific needs and how we can work together to remove barriers and facilitate fair and open competition in connections.

Following feedback given at one of our ICP seminars, we became aware that ICPs wanted a better understanding of the input services we provide and how best to access them. Acting on this, we made a commitment to develop an end-to-end process map that covers all aspects of our input services and explains how ICPs can interface with us more effectively.

We introduced a new interactive process map at our ICP Seminar in June 2017 and invited those who attended to give us feedback on what we had developed. The document was also published on our Competition in Connections webpage in June meeting the commitment we made and is given to all new ICPs who attend our monthly surgeries.

The map gives ICPs clear visibility on every stage of the connections process – from application through to connection. It is especially useful for ICPs who are new to the market or those that are unfamiliar with our processes, and it helps to minimise the input services ICPs require from us, allowing them greater ownership of the connections process.

You can view our end-to-end process map at www.northernpowergrid.com/ downloads/3437