Engaging with connections stakeholders

We worked with stakeholders to develop and agree our connections engagement strategy to ensure it meets their needs.

We work hard to understand the views of all our connections stakeholders and to continually improve the service we provide.

We engage with our connections stakeholders through a range of different channels including workshops, webinars, customer forums and connections surgeries and are always looking to understand what works well and what we could be doing better.

We want to ensure that all the engagement we deliver is meaningful, inclusive and mutually beneficial.

During the course of the ICE plan year, we engaged with a broad and inclusive of major works connections stakeholders. This was a significant undertaking but when considering our future engagement strategy, we thought it was important to reach out to as many, and as diverse a range of stakeholders as possible.

We invited feedback from 10,350 connections stakeholders. More than 250 responded, providing detailed feedback on their priorities, preferences and experience of our connections process.

We complemented this with proactive discussions with targeted and seldom engaged stakeholder groups to understand their specific areas of interest and need.

We reviewed our strategy to identify the activities and initiatives that worked well and could be scaled up and encouraged our stakeholders to tell us what others do well that we could learn from.

The learning from all these activities has informed our approach to connections stakeholder engagement in the current price control period.

Whilst we still have more to do to communicate the outputs of this activity to our stakeholders, we are confident that the insights they have given will drive improvements in the levels of service and engagement they receive. We will be sharing what our stakeholders have told us and how we are responding at stakeholder events and through an updated connections engagement strategy.