Contract milestones for projects that fail to proceed

We said we would implement standard contract milestones for projects that fail to proceed.

We made a commitment to implement the standard contract milestones relating to projects that fail to proceed.  We set ourselves a target to have project termination milestones implemented in 100% of Northern Powergrid connections contracts by March 2017. This target was in line with best practice recommendations from the ENA for all DNOs and extensive consultation with stakeholders both at a national and local level.

In order to activate this change, we amended our terms and conditions and briefed our staff on the changes. We also briefed our customers at our Connections Customer Forums and at our technical workshop. Since the end of March 2017, all Northern Powergrid contracts have included these new terms and conditions. We will continue to engage with our customers on the matter in order to understand their views and experiences, as well as any related issues arising, and we will take further action if and when and it is required.

• Update from our Connections Customer Forum in April 2017
• Update from our Connections Customer Forum in November 2016