31/12/2019
30/04/2019
31/12/2019
Objectives completed
We produced a guide for customers that features contact details for our connections team and made it available to download on our website.
Going forward we will make sure the guide is kept up-to-date and refreshed as required, so that our customers always know who to contact to discuss their connection project.
30/04/2019
Connections contacts guide
Action
We will produce a new guide for customers with contact details for our connections team.
The Outcome
Customers will have access to a useful guide that tells them who to contact about new connections.
Target Measure
Develop and publish guide.
Voltage
LV
HV
EHV
RAG Status
Market Segments
M
U
DG
ICP
We produced a new guide for customers with contact details for our connections engineers.
We know that it is important for our customers to be able to pick up the
telephone and talk to our team. Whether it is to discuss an existing project or explore their options ahead of making an application, our customers continue to tell us how valuable they find this interaction.
Contact details for our team have been available on our website for some time now but last year, we produced a comprehensive new guide for customers with contact details for our Design Team Managers, Commercial Engineers and Competition in Connections (CiC) team.
The new guide contains the contact details and areas of responsibility for our connections team and the routes for escalation, should our customers need to use them. It also provides an overview of the new regional structure that we have put in place to better serve the local needs of our customers.
- Our contacts guide is available on our website here
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