Connecting Low-Carbon Technologies

We said we would develop and launch a new resource that would help customers wanting to connect low-carbon technologies.

 We said we would develop a new online portal to help customers who want to connect low carbon technologies including solar panels, heat pumps and electric vehicles.

In January 2018, ahead of our forecast, we launched a new Low Carbon Connections Gateway that provides customers with all the information they need to follow our connections processes; including when to apply and when to notify us about a new installation. The portal also provides information and a route through our connections process for customers connecting domestic or large scale generation and battery storage. All the information is contained in one easy to access online location, with links to application forms and useful external resources and sources of information.

We were keen to understand if what we had developed met our customers’ needs and so we accelerated its development and launched the gateway ahead of forecast. We introduced this new resource to customers attending our EV workshop in March 2018. We also promoted it via social media and invited stakeholders to give us feedback on our new resource. Looking forward, we will continue to evaluate and update the information that is contained on our gateway to reflect latest industry standards and to seek our customers’ views on the usefulness of this tool.

Our new Low-Carbon Connections Gateway is available on our website at www.northernpowergrid.com/lowcarbon-connections-gateway