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We engaged with our customers about the progress of our first replicable ANM scheme in Driffield.
Connecting new customers to the electricity network is one of the most important jobs of a DNO. We are committed to helping as many customers as possible connect to our network and have made assurances that where necessary we will develop flexible and innovative solutions to address constraints on our network.
When developing our 2017/18 ICE work plan, a number of stakeholders’ expressed interest in our first, replicable ANM scheme which we deployed on our network in Driffield, Yorkshire. They wanted to know how the scheme would work, the cost structure and where and how it could be applied to other areas of network.
We provided ANM updates for customers at connections events throughout the course of year and as we rolled out the scheme in Driffield. We acknowledged however, that customers wanted to know more. In Q1 of 2018, we undertook a focussed programme of ANM engagement, hosting a webinar and a dedicated workshop. 29 stakeholders took part in our webinar, where they had opportunities to interact with the presenters, ask questions and take part in polls. 93% of those who responded agreed that our webinar had helped improve their understanding of our ANM strategy. A recording was uploaded to our YouTube site where it has been viewed a further 154 times.
We held a dedicated ANM workshop in March 2018 which was attended by 18 customers. During the workshop we gave an update on the progress of our Driffield scheme and its operation and explored how it could be used for future follow on flexible connection schemes. All of those who responded indicated they were ‘very satisfied’ or ‘satisfied’ with the workshop session they attended.
We want to continue the dialogue we have established with stakeholders and acknowledge their requests for more information on when and where we will be deploying future flexible solutions. We have therefore made a commitment in our Looking Forward work plan to continue to engage with stakeholders on the topic and keep them informed of our plans.
You can watch our ANM webinar at https://youtu.be/nwpmIFSvXMg
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