We're prepared to support customers during Storm Bert

The Met Office has issued a weather warning for snow, rain and wind across both our North East and Yorkshire regions from 5am Saturday 23 November until 9am Sunday 24 November.

• Northern Powergrid is ready and prepared in the event of any disruption to power supplies as a result of Storm Bert.
• We have been in touch with our customers on how to be prepared this winter and what to do if they experience a power cut.
• Our teams are on stand-by to be deployed to any affected areas and are prepared to help restore power as quickly as possible.   
• We are proactively contacting vulnerable customers who are registered as part of their free Priority Services Membership and engaging with stakeholders, local councils and Local Resilience Forums.  
• We encourage customers to report if they experience a power cut online at northernpowergrid.com or call 105, as this will help us to locate where the faults are on the network. 

Storm Bert does have the potential to have an impact on the electricity network, so there is a possibility that there could be disruption to power supplies.

We will keep customers updated via our website, social media channels and via text message.    

For Priority Services customers, we will ensure those affected receive the extra help they need and peace of mind if there is a power cut. We will contact you to let you know when your power is likely to be back on and find out if you need any additional support.  

Our customer support vehicles and welfare partners are also prepped and ready to go out into local communities, where possible, to offer help on the ground to those who need it most.

 If you come across someone you feel needs to be registered, they can register online at www.northernpowergrid.com/care, email us at [email protected] or call our dedicated priority service line on 0800 169 2996. 

If you have been impacted by a power cut and have online access - report your power cut online and stay online to get updates: www.northernpowergrid.com/power-cuts. 

If you don’t have online access, please call Northern Powergrid on 105. Customers can also report a power cut via WhatsApp on 0191 687 22 54 - available Monday to Friday between 9am and 5pm.  

Our teams are on standby and are ready to support customers if the storm impacts the electricity network.   

If you need additional support on how to be prepared, visit www.northernpowergrid.com/be-prepared.  

Power cut advice and tips include: 

• bookmark Northern Powergrid’s online power cut map and reporting service on your mobile devices – www.northernpowergrid.com/power-cuts  
• have a charged mobile phone with important numbers, including 105 the new, free national power cut phone line, easily accessible. 
• turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard) 
• keep one light switched on so you know when power is restored 
• keep a battery or wind-up torch handy – they’re much safer than candles 
• check on your elderly or sick neighbours and relatives 
• ensure you have warm clothing and blankets handy and some food and drink in your home that does not require electricity to heat or prepare it 
• only call 999 in the event of an emergency.      

If you spot any fallen trees on our power lines/poles or damaged cables due to the strong winds, stay well clear and call 105 immediately.  

To find out more about Northern Powergrid’s free Priority Services Membership and how to join visit northernpowergrid.com/care, email [email protected] or call 0800 169 2996.