Update on Storm Éowyn

Update at 2pm Friday 24 January 2025

• Storm Éowyn has impacted our region, bringing strong winds over 80mph since the early hours of Friday morning.  
  

• As expected, we are experiencing significant disruption to our network and customers’ power supply with approximately 76,606 customers having been affected so far, with the Northumberland Co. Durham, Tyne & Wear regions impacted most. 

• Our teams responded quickly and have already managed to reconnect 30,454 customers of those who have been impacted. We will keep customers updated regularly via text message, on our website and on our social media channels.  

• We know how difficult it can be for our customers during a power cut and we will continue to work throughout the storm to get the power back on as quickly as possible for the 46,152 customers who are currently without power. 

• The storm is still impacting our network, and we expect this to continue through the rest of today. We will keep monitoring our progress to give customers the best estimate of when power is likely to be back on. This may change as the impact of the storm on the network becomes clear, and we need to ensure it is safe for our engineers to be working, but we will keep customers informed as soon as we know more.  

• Customer support vehicles are making their way to areas most impacted and welfare support arrangements being coordinated to support customers. 

Storm Éowyn has brought strong winds across the country and, whilst we are not the most affected part of the country, we have around 46,152 customers currently without power, with Northumberland Co. Durham, Tyne & Wear being the most severely impacted.  

As the weather continues to spread strong winds across our North East, Yorkshire and North Lincolnshire regions, we can expect there to be continued disruption throughout the day. Our teams were ready for this and are working hard to repair any damage caused to the network.  

Due to the challenging conditions, we need to make sure it is safe for our teams, and therefore we won’t know the extent of the damage, or the time needed to carry out repairs until it is safe for them to investigate. We will keep monitoring our progress to give customers the best estimate of when their power is likely to be back on, but it is likely our teams will be working through the weekend to get all affected customers’ power back on. We will keep customers informed as soon as we know more. 

We know how difficult it can be during a power cut, and our teams are working to get power back on and fix the issued caused as quicky as possible. We are working around the clock, 24 hours a day, to assess any damage being caused, answer customer calls, send additional support vehicles and have prepared teams from all across our region to deploy to the areas affected.  

Our customer support vehicles and welfare partners are also in some of the worst hit areas to offer help on the ground to those who need it most. These will be very visible with Northern Powergrid branding, where there will be hot drinks and phone charging points available.  

If you have been impacted by a power cut and you have not yet heard from us, please call 105 or use our website to report online: www.northernpowergrid.com/power-cuts. 

Customers can also report a power cut via WhatsApp on 0191 687 22 54 - available 8am-8pm Monday to Friday and 9am-5pm on a Saturday. We will do everything we can to get the power back on and support our customers whilst we work to repair any damage. If you need additional support, please contact us.