UPDATE ON REPAIRING THE DAMAGE CAUSED BY STORM ÉOWYN 

UPDATED: 14:30, Saturday 25 January 2025

• Our teams have worked throughout the day to assess the scale of the damage caused to the network by Storm Éowyn’s strong winds which has led to over 150,000 customers across our North East, Yorkshire and Northern Lincolnshire network to experience power cuts and are working hard to get customers’ power back on.  We are making progress having returned power to over 134,000 customers. 

• The scale of the damage is substantial and it is clear there is a lot of work to do to repair the network in the North East.  

• Whilst we are working to get as many customers’ power back on today and tomorrow, some customers will unfortunately be without power until early next week.  

• Customers can track our progress and see live updates on our power cut map on the Northern Powergrid website and we will continue to update customers as soon as we know more.  

• Our priority is to repair the most severe damage and support our customers whilst we work on getting the 16,000 customers who are still without power back on as quickly as possible.    

• We are sorry to all those customers whose power continues to be off as a result of the storm.  We are offering additional support with reimbursing overnight accommodation up to £150 per household towards hotel rooms for those who have had no power for over 24 hours, and reimbursing costs for essentials such as hot food.   

• We’ve partnered with local organisations to provide warm hubs and catering vans offering hot meals and drinks for those who are still without power as a result of Storm Éowyn.      

Our teams are working hard to get to all the areas of our network which have been damaged as a result of the high winds throughout Friday, but the damage is extensive and spread across multiple locations which will take some time for our teams to work through.  

We are now able to give best estimates for when our customers can expect the power to be back on and live updates on our progress can be found on the powercut map on our website.  

Teams from across the regions are coming together to carry out the repairs as quickly as possible, however we now know there is a lot of work to do which will take us through the weekend, and some customers in the North East will be without power until early next week.  

We are sorry to all customers who are still without power and our priority is to support our customers when they need us most.  We are offering additional support with overnight accommodation up to £150 per household towards hotel rooms for those who have had no power for over 24 hours, and reimbursing costs of up to £30 for essentials such as hot food.   

Receipts must be provided for hotel accommodation, or reimbursement will not be processed. Please send any receipts and details of your claim to [email protected]. We will be contacting customer directly who may be entitled to compensation under our Guaranteed Standards of Service. 

We’ve partnered with local organisations to provide warm hubs and catering vans offering breakfasts and drinks for those who are still without power as a result of Storm Éowyn.   

Additionally, our customer support vehicles are out in the community, offering hot drinks, snacks, charging points, and answering any questions. Our teams are here to help and provide support during this challenging time.