Power successfully reconnected to final remaining customers affected by Storm Éowyn  

Power successfully reconnected to final remaining customers affected by Storm Éowyn  

• Power is back on for all customers affected by Storm Éowyn. 

• Storm Éowyn caused over 580 power cuts for over 150,00 customers. 

• We are sending our teams to work on getting the power back on for the 423 customers who have had their power impacted by the high winds on Sunday along with those who were who were impacted yesterday. 

• We will continue to update the power cut map with our live progress and best estimate for getting your power back on. 

Following the strong winds across our regions throughout Friday, we have successfully restored power to the final remaining customers affected by Storm Éowyn. 

More than 670 front-line colleagues, supported by hundreds more delivering customer service support from our contact centre, in communities and working behind the scenes in our business, have helped us respond to over 580 power cuts affecting over 150,000 customers since the storm hit. 

Throughout the final stages of the work, we kept our customers updated and offered welfare support including access to hot meals, customer support vehicles to charge devices and get hot drinks and information on local warm hubs in their community. We also offered those customers who were without power for more than 24-hours a £150 contribution towards overnight accommodation and further financial support, where appropriate. We will also be contacting customers directly who are entitled to compensation under our  Guaranteed Standards of Service. 
 
Steve McDonald, Northern Powergrid’s Director of Field Operations, said: “First of all, I would like to say thank you to our customers for their patience and kind words - especially when it came to understanding the need to keep our people safe. Our priority now is to get to any customers who have been waiting for their power to come back on where we haven’t been able to send repair teams until this morning.” 

“Please be assured this is our priority today and we will be updating our powercut map with our best estimate of when you will have your power restored and we will work as quickly as we can to do this.” 

“Whilst not impacted as badly as other parts of the country, Storm Éowyn brought extremely strong winds, which caused significant damage to our network. The weather and conditions through the weekend made it challenging for our teams but as soon as it was safe to get out there, we deployed our teams to start repairing the damage.”