Read here about how we are delivering more for less for our customers.
Back in 2021, we published our business plan for the 2023-2028 period. Our plan set out what we aim to achieve in the five-year period. We made a range of ambitious commitments in relation to the things we are delivering for customers, whilst accelerating the journey to our low carbon future.
We made 83 key commitments for the RIIO-ED2 in our plan. At the end of the first year of the period we’re pleased to report we have made good progress and are on-track against 68 of these commitments, with detailed recovery plans for the remaining commitments to deliver them by the end of the period. Our business plan commitments report sets out our progress in the 2023-24 period and how we will continue to improve the service we deliver for our customers over the remaining years of RIIO-ED2.
Some of the highlights from our performance so far includes:
- £413m of expenditure on our network in 2023-24.
- 91% customer satisfaction, a 2.7% improvement from where we finished RIIO-ED1.
- 25% reduction in connections lead times since the start of RIIO-ED2.
- 93.7% of customers suffering faults over six hours receiving dedicated on-site customer service support.
- 324 new jobs created in the first year of RIIO-ED2.
All of this came while driving net zero forward and supporting our customers in their decarbonisation journey.
In all, we are pleased with the good progress we have made so far in delivering the promises we made to customers in our ambitious plan for 2023-28 , and we have many more deliverables planed for the remaining years of the period.
Performance snapshot
A summary of key costs and outputs performance for each of our licensees can be found below:
SI1 performance summary
An extract of the SI1 summary tables from the Cost and Volumes Regulatory Reporting pack can be found below:
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