Northern Powergrid has launched Northern Powergrid Connect, a new online community platform that will give its 8 million customers a platform to share their feedback.
The new online community allows customers to easily give their thoughts, suggestions, and concerns directly to Northern Powergrid, making for a refreshed way to have their say.
Key features include user-friendly navigation, varied feedback options, including polls, surveys and discussion groups, and the opportunity to connect with other customers.
Plus, users can learn from the platform and better their understanding of electricity thanks to discussions on an array of topics.
"We believe that listening to our customers is crucial for improving our services," said Siobhan Barton, Head of Sustainability and Regional Engagement at Northern Powergrid.
"This new platform will enable us to engage more effectively with our community and ensure that their voices are heard."
By launching Northern Powergrid Connect, Northern Powergrid aims to use feedback to enhance the customer experience and foster a stronger connection with the communities it serves.
When customers join the platform, they are automatically entered into a monthly prize draw with a chance to win one of five £30 Amazon vouchers.
The more customers take part in giving feedback, the better chance they have of winning a prize.
On this new initiative, Paul Glendinning, Director of Energy Systems said:
“We’re investing across our network to improve infrastructure and make the transition to net zero more seamless for the communities we serve.
“Taking part in the online community is straightforward and customers can give as much or as little time to giving feedback as they choose.
“Hearing from our customers is essential for creating an energy system that improves our regions and their efficiency.
“We want our customers to know just how important their voice is in planning the future of energy.”
You can join the Northern Powergrid Connect online community here.
Stay tuned on our social media channels for further updates.
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