Northern Powergrid is ready and prepared to support customers during the forecast heavy snow

• Northern Powergrid is prepared if forecast heavy snows and freezing temperatures cause disruption to power supplies and impacts travel and accessibility across the region.
• Our teams are ready to support our customers and respond to any issues to the power network caused by the wintery weather as quickly as possible.
• If customers have a power cut, we encourage them to report it and track our progress online at northernpowergrid.com, as this will help us to locate the issue more quickly and fix the problem. Customers can also report a power cut by calling 105.

The Met Office has issued a weather warning for heavy snow and freezing temperatures across the North East, Yorkshire and northern Lincolnshire on Saturday and Sunday.   

The forecast weather has the potential to impact the electricity network, so there is a possibility of disruption to power supplies and difficult travel and accessibility conditions across the region.

Our teams are ready to respond 24/7, as quickly as possible to keep the power on. We have extra teams ready to go with our 4x4s and specialist access vehicles so we can get peoples’ lights back on and carry out repairs if our network is damaged as a result of the wintery conditions.

We will keep customers updated via our website, social media channels and text messages, and customers can track our progress on our power cut map.

Whilst we are ready and prepared to respond for our customers, don’t forget to:

• save Northern Powergrid’s online power cut map and reporting service on your mobile devices – www.northernpowergrid.com/power-cuts  

• have a charged mobile phone with important numbers, including 105 the free national power cut phone line, easily accessible. 

• turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard) 

• keep one light switched on so you know when power is restored 

• keep a battery or wind-up torch handy – they’re much safer than candles 

• check on your elderly or sick neighbours and relatives 

• ensure you have warm clothing and blankets handy and some food and drink in your home that does not require electricity to heat or prepare it 

• only call 999 in the event of an emergency.      

For Priority Services customers, we will ensure those affected receive the extra help they need and if there is a power cut. We will contact you to let you know when your power is likely to be back on and find out if you need any additional support.  

Our customer support vehicles and welfare partners are also prepped and ready to go out into local communities, where possible, to offer help on the ground to those who need it most.

If you know someone who might benefit from being a Priority Services member and extra advice and support in a power cut, encourage them to join online for free at www.northernpowergrid.com/care, email us at [email protected] or call our dedicated priority service line on 0800 169 2996. 

If you don’t have online access, please call Northern Powergrid on 105.

If you spot any damaged power lines/poles or cables, stay well clear and call 105 immediately.