MAKING PROGRESS FOR CUSTOMERS AFFECTED BY STORM ÉOWYN

UPDATE: 2:00pm, Sunday 26 January 2025

• We are working on getting the power back on for the 4,000 customers across the North East region who remain without power and provide accurate times for customers to expect their power back.  

• We have assessed more of the damage and have been able to update the live power cut map with more information. A small number of customers will unfortunately be without power overnight due to the scale of the repairs needed.   

• We are still on track to get the power back on for customers impacted by the storm in the North Yorkshire and Teesside areas today.  

• Our teams are working on repairs at over 190 different sites spread right across the North East in an effort to get our customers’ power back on as quickly as possible. 

• Further high winds are expected across the country later this evening, which are likely to impact our region. We will work as quickly as possible to repair damage caused from this weather once we have completed the work needed to get power to customers who have been impacted by Storm Éowyn since Friday evening. 

• Our contact centre is experiencing high call volumes which means call waiting times are longer than usual. Please use our live power cut map on the Northern Powergrid website for updates on when power is likely to come back on.     

• We are sorry to all those customers who are still without power due to the storm and will not stop working until everyone is back on.  We are offering additional support with reimbursing overnight accommodation for those who have had no power for over 24 hours, and reimbursing costs for essentials such as hot food.      

We will continue to let customers know directly where our welfare teams will be today, offering hot drinks, snacks, charging points, and answering any questions, along with food vans and warm hubs. Customers who have logged their power cut with us online or via 105 will receive information on the locations of welfare.    

Louise Lowes, Director of Customer Services said, “We’re incredibly sorry to all customers who are still without power, and our teams are working hard to get to all the repairs needed as quickly as possible. As soon as we get more information, we are updating the live power cut map.  

“Our contact centre is extremely busy and we’re doing our best to support as many customers as we can. Please use our online power cut map as it holds the same information as our contact centre teams.”  

You can find our powercut map here: Power Cuts Map | Northern Powergrid