COMPLAINTS
So that we can provide you with the best possible service and deal with your enquiry as quickly as possible we need you to register, or log in if you already have an account.
Before you get in touch... have you browsed the Complaints section of our Help & Advice directory?
Prefer to write to us?
You can send your letter Freepost (no stamp required) to our Customer Care Team:
RUGZ-LKCK-JLGJ
Northern Powergrid
Riverside House
Colima Avenue
Sunderland
SR5 3XB
Or email us at [email protected]
Our office locations
Find locations and addresses for all of our offices.
National Helpline
105
MON-SUN
24 Hours
Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.